PetVet365 Pet Hospital & Dental Center Lexington/Brannon Crossing

I had been here years ago and found them not to be very transparent with their pricing, but I was recently looking into laser therapy for my arthritic dog and they quoted me a decent price for 6 session package. I had done my research with a lot of vet clinics in the area that offer it and the price they quoted was on the cheaper side. I had to take my dog in for an initial appointment to establish care which costs $75. When I went in, the doctor tried to convince me get a $450 X-ray before starting laser therapy so we know exactly what we’re treating. I cannot afford that and I said so but the doctor did not want to do laser therapy without the X-ray. Eventually I convinced him that I really want to try the laser therapy without the X-ray even if it’s a shot in the dark. Then they come back and let me know that in addition to the cost for the 6 session package, every time I brought him in for the session, it would be another $30 for the tech appointment. I can’t fathom why they would not share that information when I originally reached out to them about pricing. That ends up being double what I was expecting to pay for laser therapy. I had found many cheaper options so I left. I’m extremely disappointed with this result. I dragged my dog out there and put him through the stress of a vet visit and a car ride for nothing and I’m out $75. I have heard lots of great recommendations for PetVet365 and I have no doubt that they take good care of the animals, but if you are at all concerned about the cost of your vet, I definitely do not recommend.

Dr. Pinkston really took the time to go over 2 specific concerns we had for our new puppy...1) drooling whenever he got near our pickup truck, which driving in it seemed to scare him, and 2) I really appreciated his knowledge of the literature regarding the best time to neuter our puppy and how "current thinking" is a somewhat fluid concept and can change over time.

This was a vet experience unlike any other I’ve ever had in the best way possible! From the intake form alone, I knew this vet experience would be different. There were so many questions about your pet’s temperament, any previous things at the vet that have made your pet uncomfortable or stressed which I have never been previously asked by any other vet office. Anyone with a reactive or nervous dog knows how intimidating going to the vet can be for both the owner and dog. Dealing with the waiting room, worrying about if other pet owners will be respectful/responsible and being stressed by what may happen or how fearful your dog may be when they take them away from you for labs, to get weighed, etc are just some of the things I previously worried about. I’ve been to many vet clinics over the years and those experiences were pretty much universal. PetVet365 is totally different being a certified fear free clinic and you can tell from start to finish. The biggest pros for me are: -no waiting rooms! You text or call when you arrive and they let you in. No more having to worry about run-ins with unknown dogs entering/exiting or in the waiting room. They are also mindful of this when moving your dog around which takes some of the stress off of you to constantly be managing your dog’s environment -majority of things are done with YOU present! I walked him onto the scale when we went in, was able to help out while he was being examined, got to be in the room with him while being given sedation medicine and able to stay with him until he fell asleep -everything is done to the comfort level of your pet! No more getting put up on a cold metal table and being held in place while being examined or getting shots. He was able to do all of that on the couch or in the floor next to me. The vet (Dr. Hamilton) sat in the floor with him, focused on building some trust with him first and then took everything at his pace -every room looks like a living room! There are small couches, a rug, a bin of toys and treats in the room which helps your animal feel more at home (it also somehow does not smell like animals at all and is so clean) -special treat menu to order from! You can order your pets favorite or a special treat to make their experience even better Our dog unfortunately had some GI upset from a new medication and Dr. Hamilton and the team were so helpful in addressing the situation right away. They called me, promptly filled prescriptions, texted me to check on Archie every morning and got us in same day to get him checked out. He was the happiest and most excited he’d been in a couple days to go into the office and headed straight to the toy bin! I told my husband that after years of vet clinics all being the same, you don’t realize how much better it can be until you finally experience someone doing things a different way. I wish all vet clinics could be like this, but I’m so glad we found them!

Great experience! Very kind, compassionate, and knowledgeable staff.

This is the best place ever. They are so sweet with my little (lol 80lb dogs) girls and I know they are always in great hands. Their after hours team is also amazing. Highly recommend them!!